Design Thinking Case Study Report 

March 2019

This case study examines the emergence
of design thinking as an innovative strategy within the policy and governance space. Denmark's MindLab's design thinking process for a new and easy tax filing system has a surprising result. Ontario's Policy Innovation Hub & Anti-Racism Directorate to reduce racism against youth resulted in new opportunities for improvement. Have a look at the Byte-sized summaries below.   


Tom Piekarski & Monica Trott


Managing Directors:

Harrish Thirukumaran & Niha Shahzad


Support and Funding Provided by:

The Policy Ready Initiative 

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Policy Innovation Initiative

c/o the Munk School of Global Affairs and Public Policy

Canadiana Building, 3rd floor

14 Queen’s Park Cres. West

Toronto, ON 

M5S 3K9